Privacy policy

Ethno Sazano Wine Estate – A Member of the Heritage Estates by River Rock Hotels & Resorts

Ethno Sazano Wine Estate is committed to protecting the privacy and personal data of its guests and website visitors. As part of the Heritage Estates collection operated by River Rock Hotels & Resorts, we follow strict standards for the collection, storage, and usage of personal information.

By using our website or making a reservation, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data:
– Name, surname
– Email address, phone number
– Nationality and ID/passport information (if required for check-in)
– Booking details (dates, room type, preferences)
– Payment information (only processed through secure third-party systems)
– IP address and browsing behavior (for website analytics)

2. How We Use Your Information

Your personal data may be used for:
– Managing your booking and stay
– Communicating with you about your reservation or our services
– Improving our website and guest experience
– Complying with legal obligations

3. Data Sharing

– We do not sell or rent your personal information.
– Your data may be shared with trusted third-party providers (e.g., booking platforms or payment processors) only when necessary to deliver our services.
– We may disclose your data to governmental authorities if legally required.

4. Data Security

– We take appropriate technical and organizational measures to protect your data.
– Access to your information is restricted to authorized personnel only.

5. Your Rights

As a user, you have the right to:
– Access the personal data we hold about you
– Request correction of incorrect or outdated information
– Request deletion of your data (subject to legal and operational constraints)
– Withdraw your consent to processing where applicable

To exercise any of these rights, please contact us using the details provided below.

6. Cookies

Our website may use cookies to enhance user experience and analyze traffic.
You can disable cookies via your browser settings, but some features may not function properly as a result.

7. Policy Updates

This Privacy Policy may be updated occasionally.
Any changes will be posted on this page with an updated effective date.

8. Contact

For any privacy-related questions or requests, please contact:

Ethno Sazano Wine Estate
Operated by River Rock Hotels & Resorts
Email: info.georgia@riverrockhotels.com